Cancellation & Refund Policy
Venice Clothing, we believe in delivering not just quality fashion, but also quality service. Your satisfaction is our priority, and we’ve designed our Cancellation & Refund Policy to be transparent, simple, and fair for all our customers.
1. Order Cancellation Policy
Once an order is successfully placed on our website, it goes into processing almost immediately. However, we understand that mistakes can happen.
2. Cancellation Before Dispatch
- You can request to cancel your order within 12 hours of placing it, provided it has not been packed or dispatched.
- To cancel, simply call or WhatsApp us at +91 9653541252 with your order ID.
3. Cancellation After Dispatch
- Unfortunately, once the order has been shipped, we cannot cancel it.
- You can still request a return after delivery (based on our return conditions below).
4. Refund Policy
Once the returned item is received and verified by our team:
- Refunds will be processed within 5-7 business days.
- The refund will be credited to your original payment method (UPI, card, net banking, etc.)
- For Cash on Delivery orders, you will be asked to provide a UPI ID or bank details for refund processing.
5. Refund Process
Once your returned items are received and inspected, we will initiate the refund to your original payment method. Refunds may take a certain period to reflect, depending on your payment provider.
Please note: Shipping charges (if any) are non-refundable unless the return is due to a fault from our side.
Need Help?
We’re always here to assist you with any query, whether it’s about your order, sizing, or returns.
- 📞 Call/WhatsApp: +91 9653541252
- 📧 Email: veniceclothing5800@gmail.com
- 📍 Store Address: Plot no. 78,79,80 Sector -37, Behind Anupam Sweets, Faridabad Haryana-121009